We currently work on Linux servers of any flavor, and with most common control panels: cPanel, Plesk, DirectAdmin, and CWP. We do not administer Windows servers at this time.

The best way to contact us is to open a ticket in your client area.  Opening a ticket with a high priority will send an alert to the technician on call to let them know there is an emergency.  The technicians on call are also available via phone/text at (757) 992-9374, and via Chat using the link on our main website.  We are available via phone and email to answer sales questions and respond to emergencies – otherwise we will usually request that any other inquiries be submitted as a ticket.  If you’d like to schedule a call with a technician to discuss an upcoming project or task, please open a ticket with our sales team and we will be happy to schedule a phone call.

Generally, you are not. You can upgrade, downgrade, or cancel your monthly service at any time. The only time you would be under contract is if you were to hire us for a special project where having a contract would be deemed appropriate by both parties.

We do offer a server hardening package that can help establish a baseline for your security requirements and close the most common security holes that hackers use to access your system. However, we can’t express how important it is to know that security is a process, not a one-time thing you pay for and forget about. New security vulnerabilities are released all the time, and the security of your system is impacted by a variety of factors including the software/services you run, your staff’s actions, and your own server management policies. Our security packages will help ensure ongoing security protection against common exploits and loopholes. Keep in mind though that no company can guarantee the security of your server 100%, due to the aforementioned factors. The only way to do this is to turn your server off.

Our average ticket response time is 20 minutes for inquiries, and 3-5 minutes for monitoring alerts. If you have an urgent issue (such as an outage), opening a ticket with a high priority will alert our on-call technicians for a quicker response. Most clients have their issue resolved within a matter of hours. Requests that involve custom programming and/or development typically up to one week, depending on the task.  When you contact us for custom work, we will try to give you an accurate timeline on when the work will be completed.

We do what is necessary to complete the task. We aren’t going to make changes to your server without your permission, and we’re not going to snoop around and look at your customers’ data. All of our technicians sign a non-disclosure agreement with TCA to further protect both our company and our clients.  We also make every reasonable effort to make sure you understand the scope of what we’ll be doing.

We do not work over screenshare. Appropriate access to your server is required for all work.

We have an in-house Bitwarden instance that we use to store credentials for ongoing clients. At no time are your credentials stored in cleartext.

At this time, our focus is providing top-quality server administration services.  We do not offer outsourced technical support, nor do we deal with your clients on your behalf.  You will need to contact us if one of your customers has a problem that you need us to address.  Your colleagues, developers, and other administrators are welcome to contact us, and can be set up as additional contacts through your client account.

All of our technicians work for TCA. We do not hire or outsource to other companies;  however, if your request is deemed outside of our scope, we may refer you to a third party for assistance, or work with a third party on your behalf.

Our company is based out of Virginia Beach, Virginia with an office in Boston, Massachusetts, USA.  All of our technicians live in the United States, and we don’t outsource to other companies.

Let’s be candid about this, shall we?  We’re not the cheapest out there, but we’re one of the best, and our rates are very competitive.  There are plenty of companies that are offering similar services to ours for a fraction of the price, but you have to consider who you want to trust the management of your servers with.  Most of these cheap server management companies have poor reputations and are not qualified to handle many of the problems they are faced with, nor can they handle complex issues or work outside the confines a GUI.   Most will compensate for their low monthly rates by up-charging for various services that you’d expect to be included, and outsourcing to other companies. TCA’s reputation in the cPanel community is impeccable and we are recognized to be among the most qualified in terms of Linus and cPanel server management and administration.  You get what you pay for.

How you handle the billing, provisioning, and other automation aspects of your servers is a major part of your business.  As system administrators, we can assist with setting up your servers and making sure your automation software is able to interact with the cPanel/WHM API.  However, certain operations of your business that occur outside of your server may also be outside the scope of our services.  We do not typically get involved with nor develop on third-party billing applications, but we do provide assistance with installing them, connecting them to your servers, and writing standalone custom scripts and code that interact with cPanel’s APIs.  Support issues and requests for custom applications, including plugins for pre-built commercial software, should be directed to the application’s developers or a third-party that provides these types of services.